Urban Houz Detroit | Tenant FAQ

Who manages the properties? Unlike many Detroit rentals managed by outside agencies, Urban Houz Detroit is a privately owned, owner-operated company. When you call us, you are speaking directly to our dedicated in-house team. We own the homes we manage, which means we are personally invested in the quality of your living experience.
Is there a local maintenance team? Yes. We have our own trusted maintenance crew. Because we aren't waiting on a third-party agency to approve bids, we can often respond to and resolve repair requests much faster than traditional management firms.
How do I reach the team in an emergency? Our residents have access to a 24/7 emergency line. Whether it’s a plumbing issue or a heating failure during a Detroit winter, our internal team is on call to ensure your home remains safe and functional.

What are your rental requirements? To ensure a great community for all our residents, our team looks for:
- Income: Monthly gross household income of at least 3x the monthly rent.
- History: A clean rental record with no evictions or landlord-tenant judgments in the last 7 years.
How fast is the application process? Our internal team reviews applications daily. Once everyone in your party has submitted their documents (ID and proof of income), we typically provide an answer within 48 to 72 business hours.
Are application fees refundable? No. These fees are paid directly to our screening partner to process your credit and background reports.

Does Urban Houz Detroit allow pets? We are pet-friendly at most of our locations! We review pets on a case-by-case basis. Please refer to your specific property listing for any unique restrictions.
What are the pet-related costs? Approved pets require a $300 non-refundable pet fee at move-in.
What about Service/Support Animals? We fully comply with the Fair Housing Act. Service and emotional support animals are not subject to pet fees or breed restrictions, provided they are verified through our standard screening process.

What is the Security Deposit? In accordance with Michigan law, our security deposits are capped at 1.5x the monthly rent. This deposit is held securely and is refundable at the end of your lease, pending a move-out inspection. The amount is determined case by case scenario depending on income and voucher status.
How do I secure a property? Once our team approves your application, we require a $250.00 Holding Fee within 24 hours to take the property off the market. This fee is non-refundable if you back out, but it is applied directly toward your move-in costs when you sign your lease.
How do I pay rent? We provide all tenants with a secure online portal for easy ACH payments, maintenance tracking, and access to lease documents.